Unexpected charge or subscription?
Check the merchant on your bank statement before contacting PDFCustom.
Identify the merchant on your statement
PDFCustom is available exclusively at www.pdfcustom.com and is operated by Top Team GmbH, Germany. If you see an unexpected charge, recurring payment, or subscription on your bank or card statement, first check the exact merchant name or domain shown on the statement.
Unrelated similarly named services
PDFCustom and Top Team GmbH are not affiliated with, operated by, or connected to any of the following: pdf-custom.com, pdfcustomer.com, pdf-customer.com, pdfcustomers.com, pdf-customers.com, PDF-CUSTOMERS.COM, Files Editor, files-editor.com, or Global Ads LLC. These are separate services and are not part of PDFCustom.
What to do if the merchant is not PDFCustom
If the merchant on your statement is PDF-CUSTOMERS.COM, PDFCUSTOMERS, FILES EDITOR, GLOBAL ADS LLC, or a similar name, please verify the transaction carefully because that merchant is not PDFCustom / Top Team GmbH. PDFCustom cannot cancel or refund transactions processed by an unrelated provider.
Contacting PDFCustom
To contact PDFCustom, use the Contact page. Before the form opens, you will confirm that you have checked your bank or card statement and understand that PDFCustom operates only at www.pdfcustom.com.
What information to share and what to hide
When sharing a screenshot, hide your full card number, bank account number, CVV/security code, available balance, and any other sensitive financial information. Never send your full card number, CVV, banking login, password, or PIN.